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Civil enforcement officer

Civil enforcement officers make sure drivers follow parking regulations on public streets and in car parks.

Potential salary
£15,000 to £35,000
Working hours
40 to 42 a week
  • patience and the ability to remain calm in stressful situations
  • the ability to work on your own
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • to be flexible and open to change
  • excellent verbal communication skills
  • knowledge of English language
  • legal knowledge including court procedures and government regulations
  • knowledge of public safety and security
  • to be able to carry out basic tasks on a computer or hand-held device

Your day-to-day duties may include:

  • patrolling streets and car parks, checking regulations are being followed
  • giving advice to the public on parking regulations and facilities
  • checking parking tickets and issuing Penalty Charge Notices (PCNs)
  • writing simple reports and pocket book notes
  • authorising the clamping and removal of vehicles
  • checking parking meters and car park equipment, reporting damage or faults
  • reporting defective signs and road markings or any suspect vehicles
  • attending court or a tribunal if a parking ticket is being disputed
  • working with other professionals like police community support officers or the police, to report crimes or anti-social behaviour

You'll be using equipment like:

  • hand-held computers and printers for recording and issuing PCNs
  • two-way radios, or mobile phones, to keep in contact with supervisors
  • cameras to record vehicles that are breaking parking regulations

You may need to wear a uniform.

You could work at a car park or on the streets.

Your working environment may be outdoors in all weathers and physically and emotionally demanding.

With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.

The British Parking Association has details of professional parking qualifications.

You can find out more about becoming a civil enforcement officer from the British Parking Association.

Data from National Careers Service.
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