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Credit controller

Credit controllers help firms get the money they are owed from businesses and individuals.

Potential salary
£16,000 to £30,000
Working hours
38 to 40 a week
  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • ambition and a desire to succeed
  • administration skills
  • persistence and determination
  • excellent verbal communication skills
  • active listening skills
  • to be able to carry out basic tasks on a computer or hand-held device

In this role you could be:

  • contacting individuals or business customers when payment is overdue
  • checking credit records and tracing missing debtors
  • setting up repayment plans and working with debt counsellors
  • setting up and maintaining customer files
  • processing payments
  • starting legal proceedings if debts are not paid within an agreed time
  • liaising with solicitors and bailiffs

You could work in an office or in a contact centre.

With experience and professional qualifications, you could be promoted to credit manager.

You could also start your own collection agency or set up as a freelance field collection agent.

You can get more details on working in credit control, and specialist in-work qualifications, from the Chartered Institute of Credit Management.

Data from National Careers Service.
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