- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail
- ambition and a desire to succeed
- administration skills
- persistence and determination
- excellent verbal communication skills
- active listening skills
- to be able to carry out basic tasks on a computer or hand-held device
In this role you could be:
- contacting individuals or business customers when payment is overdue
- checking credit records and tracing missing debtors
- setting up repayment plans and working with debt counsellors
- setting up and maintaining customer files
- processing payments
- starting legal proceedings if debts are not paid within an agreed time
- liaising with solicitors and bailiffs
You could work in an office or in a contact centre.
With experience and professional qualifications, you could be promoted to credit manager.
You could also start your own collection agency or set up as a freelance field collection agent.
You can get more details on working in credit control, and specialist in-work qualifications, from the Chartered Institute of Credit Management.
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