- excellent verbal communication skills
- to be thorough and pay attention to detail
- customer service skills
- patience and the ability to remain calm in stressful situations
- knowledge of English language
- the ability to work well with others
- the ability to think clearly using logic and reasoning
- excellent written communication skills
- the ability to monitor your own performance and that of your colleagues
- to be able to carry out basic tasks on a computer or hand-held device
You'll check visitors to the UK are allowed to enter and entitled to stay. You may:
- watch people and check passports and visas in passport control areas
- interview people to check they are entitled to stay
- arrange for people to go back to the country they came from
- organise places in holding centres, for example for people claiming asylum
- monitor people and gather information through surveillance work
- work on joint operations with police and Border Force officials
- visit and interview people who are suspected of not having the right to remain in the UK
- collect statistics
- write reports
You could work at an airport, at a border post or at a port.
Your working environment may be emotionally demanding and you'll travel often.
With experience, you could become a chief immigration officer or higher executive officer in the Civil Service.