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Insurance claims handler

Insurance claims handlers help people who are making claims on their insurance policies.

Potential salary
£15,000 to £50,000
Working hours
37 to 39 a week
  • to be thorough and pay attention to detail
  • customer service skills
  • administration skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • the ability to read English
  • to be able to carry out basic tasks on a computer or hand-held device

Your day-to-day duties could include:

  • taking details when a customer reports a claim
  • issuing claim forms
  • giving advice on the claim process
  • checking insurance claims
  • making sure premiums have been paid and that policies cover the claim
  • gathering information like receipts, photographs or valuations
  • telling customers how their claim might affect their policy premiums
  • arranging payments on straightforward claims
  • referring doubtful, complex or high-value claims to a claims manager

You could work in an office or in a contact centre.

With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.

You can find out more about working in insurance from the Chartered Insurance Institute and Discover Risk.

Data from National Careers Service.
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20th October 2020