- customer service skills
- leadership skills
- patience and the ability to remain calm in stressful situations
- administration skills
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail
- sensitivity and understanding
- business management skills
- excellent verbal communication skills
- to be able to use a computer and the main software packages competently
Your day-to-day duties may include:
- supervising and training the payroll team
- creating payroll policies and procedures
- advising on tax and pay laws
- managing computer software and systems
- analysing and reporting on financial data
- checking and auditing payroll to make sure regulations are met
- calculating and issuing pay by cash, cheque or electronic transfer
- deducting tax and national insurance payments
- processing holiday, sick and maternity pay and expenses
- calculating overtime, shift payments and pay increases
You could work in an office.
With experience, you could work in the finance department of larger companies or public sector organisations like local authorities or the NHS.
You could move into pensions management or do further training to qualify as an accountant.
You could also work for a payroll bureau that provides payroll services to other companies.
You'll find more advice about careers in payroll from The Chartered Institute of Payroll Professionals.
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