- customer service skills
- the ability to sell products and services
- to be thorough and pay attention to detail
- the ability to use your initiative
- the ability to accept criticism and work well under pressure
- persistence and determination
- patience and the ability to remain calm in stressful situations
- excellent verbal communication skills
- active listening skills
- to be able to use a computer and the main software packages competently
Your day-to-day tasks may include:
- answering queries by phone, letter and email
- using a computer system to check and update records
- calculating the amount of money people will receive
- processing money paid towards a person's pension
- transferring benefits from one pension to another
- arranging the payment of pensions
- keeping up to date with pension and tax laws
You could work in a contact centre or in an office.
You could further your career with a qualification in pensions administration or calculations.
With experience, you could become a team leader, supervisor or pensions manager. With further study, you could qualify as a financial adviser.
You can find more advice about working in pensions from Pension Careers.Data from National Careers Service.