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Pensions administrator

Pensions administrators handle the day-to-day running of pension schemes and life insurance policies.

Potential salary
£15,000 to £30,000
Working hours
37 to 39 a week
  • customer service skills
  • the ability to sell products and services
  • to be thorough and pay attention to detail
  • the ability to use your initiative
  • the ability to accept criticism and work well under pressure
  • persistence and determination
  • patience and the ability to remain calm in stressful situations
  • excellent verbal communication skills
  • active listening skills
  • to be able to use a computer and the main software packages competently

Your day-to-day tasks may include:

  • answering queries by phone, letter and email
  • using a computer system to check and update records
  • calculating the amount of money people will receive
  • processing money paid towards a person's pension
  • transferring benefits from one pension to another
  • arranging the payment of pensions
  • keeping up to date with pension and tax laws

You could work in a contact centre or in an office.

You could further your career with a qualification in pensions administration or calculations.

With experience, you could become a team leader, supervisor or pensions manager. With further study, you could qualify as a financial adviser.

You can find more advice about working in pensions from Pension Careers.

Data from National Careers Service.
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