- customer service skills
- excellent verbal communication skills
- active listening skills
- to be thorough and pay attention to detail
- the ability to use your initiative
- persistence and determination
- patience and the ability to remain calm in stressful situations
- analytical thinking skills
- the ability to accept criticism and work well under pressure
- to be able to carry out basic tasks on a computer or hand-held device
Your day-to-day duties might include:
- monitoring people
- investigating fraudulent insurance or accident claims
- tracing missing people or pets
- handing legal documents to people, known as process serving
- investigating commercial piracy, like copying software illegally
- making background checks on employees
You could work in an office or from home.
Your working environment may be emotionally demanding.
With experience, you could become a senior investigator or team manager, or set up your own agency and have other investigators working for you.