- customer service skills
- knowledge of economics and accounting
- patience and the ability to remain calm in stressful situations
- maths knowledge
- the ability to work on your own
- to be thorough and pay attention to detail
- analytical thinking skills
- the ability to accept criticism and work well under pressure
- administration skills
- to be able to carry out basic tasks on a computer or hand-held device
Your day-to-day duties might include:
- examining business accounts
- visiting businesses to interview board directors, lawyers and accountants
- investigating suspected fraud
- offering specialist advice about tax
- negotiating settlements
- representing HMRC at appeals tribunals
- considering and applying tax law to cases
- leading a team of caseworkers and administrative staff
- managing relationships between HMRC and customers
You could work at a client's business or in an office.
With experience, you could move through HMRC's promotion structure to more senior or specialist posts.
You could go into the private sector as a tax adviser, or become a self-employed tax consultant.
You can find out more about working in taxation from Civil Service Careers.Powered by Pathways.